Development Centre | Support FAQ's
Welcome to the Validation Cloud Support FAQ. This page provides answers to common questions about our infrastructure, APIs, supported networks, performance, billing, and service operations. Whether you’re troubleshooting an issue, looking for best practices, or seeking clarification on our offerings, you’ll find helpful guidance here. If your question isn’t covered, our support team is always available to assist.
Infrastructure & Availability
Do you offer Multi-AZ deployment?
Yes, Multi-AZ deployments are leveraged where supported to improve resiliency and fault tolerance.
How is high availability handled?
Our infrastructure is distributed across multiple regions with load balancing, automated failover, and continuous health monitoring.
How do you handle traffic spikes?
We use scalable infrastructure with dynamic resource allocation and intelligent workload distribution to maintain performance during peak demand.
Where can I check service status?
Live status, uptime metrics, and incidents are available at https://status.validationcloud.io/
Where are your nodes located, and which chains have archive support?
We operate globally distributed infrastructure across major regions. Archive availability varies by network. Please refer to chain-specific documentation or contact support for details.
RPC & Network Support
Which networks do you support?
We support a wide range of blockchain networks. The latest list is available at https://app.validationcloud.io/node/create-endpoint
Do you support archive nodes?
Yes, archive nodes are available on supported networks. Historical depth varies by chain.
What is the difference between a full node and an archive node?
A full node maintains current state and recent history. An archive node stores complete historical state from genesis for deep historical queries.
How far back does historical data go?
Historical data availability varies by network. Please consult chain-specific documentation for details.
Do you support WebSocket connections?
Yes, WebSocket support is network-dependent. Refer to the relevant chain documentation.
Do you support batch JSON-RPC requests?
Yes, batch JSON-RPC is supported where the network and endpoint allow it.
Do you support txpool methods?
Yes, where mempool functionality is exposed. Example documentation: https://docs.validationcloud.io/v1/mezo/execution-api/txpool_content
Billing & Usage
Can I upgrade or change plans?
Yes, plans can be upgraded or modified through your dashboard or by contacting our team.
How is usage calculated?
Usage is calculated based on total monthly Compute Unit consumption, which varies by network and RPC method.
What happens if my payment fails?
We retry the payment method on file. If it continues to fail, our team will contact you. Continued non-payment may result in API key suspension.
Security & Compliance
Are you SOC 2 compliant?
Yes, Validation Cloud is SOC 2 compliant, maintaining rigorous standards for security and operational integrity.
How is customer data handled?
We apply strict access controls, encryption, monitoring, and security best practices aligned with SOC 2 standards.
How is infrastructure secured?
We employ layered security controls including network segmentation, access management, monitoring, and proactive threat detection.
API & Access Management
Do you offer private endpoints?
Yes, private endpoints are available depending on network and configuration. Please contact our team for details.
Do you throttle or rate-limit requests?
We do not impose arbitrary throttling. Some networks may enforce protocol-level limits.
What should I do if my API key is exposed?
Immediately revoke and rotate the key in your dashboard. Contact support if suspicious activity is detected.
How do I rotate or regenerate my API key?
API keys can be revoked and regenerated from your dashboard.
How do I create an API key?
API keys can be generated from your dashboard under project or API settings.
Support
How do I reach out for Support queries
Click on the "Help" icon in the bottom left from your admin page.
Staking
Solana Staking Rewards Reporting API
For information on Solana staking rewards reporting APIs, refer to staking documentation or contact our team.
Disclaimer
The information on this page is provided for general informational purposes only and does not constitute a legally binding agreement. Service features, availability, historical retention, and infrastructure configurations may vary by network, region, and plan.
Binding commitments, including SLAs and performance guarantees, are governed solely by the applicable service agreement.
Validation Cloud reserves the right to update services and documentation without prior notice.
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